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EAP, More Than A Benefit, A Lifeline – Access the EAP by Calling (800) 451-1834



Your Employee Assistance Program is a benefit offered by MIIA that is available to you, your household members and dependents offering access to confidential, professional support, 24/7/365. Support and services include:

Live, Immediate Assistance

Call 24/7: (800) 451-1834. Schedule confidential, face-to-face, phone, video, text or chat assistance with professionals that’s private, confidential.

Mental Health Counseling

When overwhelmed with personal, work or life stressors, mental health counseling can be a lifesaver. Our licensed master’s level counselors support you and your household members through difficult times providing confidential assistance.  WE HELP WITH: Family Conflict, Couples/Relationships, Substance Abuse, Anxiety, Depression and more.

Organizational Consultation

Municipal management has access to the AllOne Team for critical incident stress debriefing, conflict resolution services, customized training, expert consultation, and other services for organizational support. These services can be accessed by reaching out to the dedicated account managers for the MIIA EAP. For the Leadership Toolkit, click here.

Legal/Financial Resources

Legal and Financial resources and referrals are available to connect you with experienced, vetted professionals in their topical area of legal and financial needs. RESOURCES INCLUDE: Budgeting, Estate Planning/Wills, Divorce/Custody, Bankruptcy, Personal Injury/Malpractice, Major Life Event Planning, ID Theft and more.

Work/Life Resources

Navigating the practical challenges of life, while handling the demands of your job can be stressful. Work/Life resources and referral services are designed to provide knowledgeable consultation and customized guidance to assist with gaining resolution to everyday hurdles. RESOURCES INCLUDE: Adoption, Elder/Adult Care, Parenting, Child Care, Medical Advocacy, Special Needs Support, Wellness and more.

Life Coaching

Achieve your personal and professional goals by engaging life coaching. Our life coaches act as an accountability partner and can assist you in overcoming obstacles and achieving your goals. COACHES HELP WITH: Life Transitions, Work/Life Balance, Goal Setting, Improving Relationships, and more.









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Frequently Asked Questions:

  • What happens when I call the EAP for assistance?

    Regardless of when you call (day or night), you will speak with a Mental Health Professional who can provide you with the support and guidance to navigate your present situation.  Scheduling counseling appointments and other resource referrals are coordinated during normal business hours (Monday through Friday).  They will identify a network provider that is suited to meet your needs, answer any questions you may have about the counseling process, and follow up to make sure your needs have been met.

  • Will my employer know when I use the program?

    All services are confidential and governed by federal and state law.

  • Who pays for the program?

    The Employee Assistance Program is available to you free of charge, courtesy of MIIA.

  • Who may use the program?

    All eligible employees, household members, and dependents, are eligible to use any of the EAP services.


Please note: Certain professional treatment services, such as medical care, psychiatric service, long-term counseling/psychotherapy or testing are not included.  In the event that such services are needed, refer to your health care plan for an explanation of covered services.  If you are experiencing a life-threatening situation, please call 911 or immediately go to an emergency room.